New patient enquiries
Someone asking whether you can see them. Receptionist takes their name, number and reason for calling for your team to follow up.
Private clinics and practices
First month free – no card needed
Every caller answered, within the limits you set.
For dental, physio, therapy and other private practices. Forward the calls your front desk cannot take and FoxEra Receptionist answers in your practice’s name, takes the details and passes them to your team.
Calls a practice cannot afford to miss
Appointment requests and changes
Requests to book, move or cancel are captured so your team can action them.
Practical questions
Opening hours, address and access are answered from the facts you provide.
How it works
1. Keep your number
Customers keep calling the number on your website and Google listing.
2. Forward the calls you choose
Use your phone provider's forwarding for missed, busy or after-hours calls.
3. Get every enquiry
Receptionist answers in your business name, takes the details you asked for and you review each call in your FoxEra account.
Clear limits, agreed in writing
Callers to a practice can be anxious, and some calls are urgent. Before going live you agree exactly what it may say, what it must never discuss and which calls must always go to a person. It does not give medical advice and it answers only from the information you have approved.
FAQ
Does it give medical advice?
No. It answers practical questions from the facts you approve and takes a message for everything else, so a member of your team can respond.
What about urgent calls?
You agree the escalation route before go-live, including which calls must always reach a person.
Can patients keep calling our usual number?
Yes. You keep your number and forward only the calls you choose, such as missed or after-hours calls.
First month free – no card needed
See how FoxEra Receptionist works
After your free month, plans start at £39 per month. Exact allowances are confirmed before activation.